Help Center
🛠️ Help Center
Welcome to the Cuppa Jax Help Center. We're here to assist you with anything related to your order, our products, or general inquiries. Below are answers to our most frequently asked questions. If you need further help, don’t hesitate to contact us directly.
📦 Order & Shipping
When will my order ship?
Orders are processed within 1–3 business days. You will receive a shipping confirmation email with tracking once your order has shipped.
How long does delivery take?
- USA: 5–7 business days
- Europe: 10–15 business days
- Other International: Varies by destination
Do you offer order tracking?
Yes! You will receive a tracking link via email once your order has been shipped. Please allow 24–48 hours for tracking to update.
💳 Payment & Billing
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Is my payment information secure?
Absolutely. All payments are processed using secure, encrypted technologies. Your personal and payment data are protected at all times.
🔁 Returns & Exchanges
What is your return policy?
If you're not satisfied with your purchase, you can return it within 30 days of delivery in its original condition. Contact us first to initiate the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
☕ Product Information
Are your mugs microwave and dishwasher safe?
Most of our mugs are both microwave and dishwasher safe. Please refer to the specific product page for detailed care instructions.
Do you offer gift wrapping?
At this time, we do not offer gift wrapping services. However, our packaging is secure and presentable for gifting.
📩 Contact Us
If your question wasn’t answered here, feel free to reach out. We’re happy to help!
- Company: CUPPA JAX INC.
- Email: cuppajax@hotmail.com
- Phone: +1 929-922-4059
- Address: 2120 Oak Street, Jacksonville, FL 32204, USA
Cuppa Jax – Serving you one cup at a time ☕