FAQ
❓ Frequently Asked Questions
Have questions? We’ve got answers! Find everything you need to know about ordering from Cuppa Jax below.
🛒 Ordering
Q: How do I place an order?
A: Simply browse our collection, add your favorite mugs to your cart, and proceed to checkout. It’s quick and easy!
Q: Can I modify or cancel my order?
A: If your order hasn’t shipped yet, please contact us as soon as possible at cuppajax@hotmail.com. Once shipped, orders cannot be modified.
🚚 Shipping
Q: When will my order ship?
A: Orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking details once shipped.
Q: How long does delivery take?
A: USA orders typically arrive within 5–7 business days. Europe may take 10–15 business days. Other international delivery times may vary.
📦 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original packaging. Contact us before sending anything back.
Q: Do you offer exchanges?
A: At this time, we do not offer direct exchanges. You may return your item and place a new order for your desired product.
☕ Product Questions
Q: Are your mugs microwave and dishwasher safe?
A: Most of our mugs are microwave and dishwasher safe. Please refer to the product page for specific care instructions.
Q: Do you offer custom mugs?
A: Currently we do not offer customization, but stay tuned — we may introduce custom designs in the future!
📩 Contact Us
If your question isn’t listed above, feel free to reach out to us:
- Company: CUPPA JAX INC.
- Email: cuppajax@hotmail.com
- Phone: +1 929-922-4059
- Address: 2120 Oak Street, Jacksonville, FL 32204, USA
Thanks for visiting our FAQ page — we hope your questions are now answered! ☕